Privacy policy

Last updated: February 9, 2026

This Privacy Policy describes how 1266491 Ontario Ltd. o/a Chair Source ("Chair Source", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

Chair Source operates this website and store using Shopify Inc. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of personal information.

This Privacy Policy applies to customers and visitors in Canada and the United States and is intended to comply with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable U.S. state privacy laws.

By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another individual.

We may collect the following categories of personal information, depending on how you interact with us:

Information You Provide Directly

    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment and transaction details (processed by third-party payment processors)
    • Order history and purchase details
    • Information provided through contact forms, quote requests, showroom inquiries, warranty requests, or customer service communications

Information Collected Automatically

    • Internet Protocol (IP) address
    • Browser type, device information, and operating system
    • Pages viewed, referring URLs, and interaction data
    • Cookies and similar tracking technologies

Marketing Communications

With your consent, we may collect and use your email address to send promotional communications, announcements, and updates. You may unsubscribe at any time.

2. Sources of Personal Information

We may collect personal information from the following sources:

    • Directly from you when you interact with our Services or communicate with us
    • Automatically through cookies and similar technologies when you browse our website
    • From service providers who collect or process personal information on our behalf
    • From business and marketing partners, where permitted by law

3. How We Use Personal Information

We use personal information to:

    • Provide, operate, and improve our Services
    • Process payments and fulfill orders
    • Arrange shipping, delivery, returns, and exchanges
    • Communicate with you about orders, services, and inquiries
    • Send marketing communications where consent has been provided
    • Customize and improve your shopping experience
    • Detect, investigate, and prevent fraud or security issues
    • Comply with legal and regulatory obligations

4. Consent and Your Choices

By providing personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting:

privacyofficer@chairsource.ca

Unsubscribing from marketing emails does not affect transactional or service-related communications.

5. Disclosure of Personal Information

We may disclose personal information:

    • To Shopify and other service providers who support our operations, including payment processing, shipping, delivery, analytics, marketing, customer support, cloud storage, and IT services
    • To business and marketing partners for advertising and promotional purposes, including targeted advertising, where permitted by law
    • When required to comply with legal obligations or lawful requests
    • To protect the rights, property, or safety of Chair Source, our customers, or others
    • In connection with a business transaction such as a merger, sale, or asset transfer

We do not sell personal information.

6. Relationship with Shopify

Our Services are hosted on Shopify Inc., which collects and processes personal information in order to provide and improve the Services. Information you submit may be shared with Shopify and third parties located outside your jurisdiction, including in the United States.

We may use Shopify features that support analytics, fraud prevention, and personalized advertising. In some cases, Shopify acts as an independent data controller for these activities. More information about Shopify’s privacy practices can be found at https://privacy.shopify.com.

7. Cookies and Analytics

We use cookies and similar technologies to:

    • Enable essential website functionality
    • Remember preferences
    • Analyze website usage
    • Support marketing and advertising

We use services such as Google Analytics and Meta (Facebook) Pixel, which may collect information in accordance with their own privacy policies.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no security measures are completely foolproof.

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

9. Your Rights

Depending on your location, you may have the right to:

    • Request access to personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of personal information, subject to legal obligations
    • Request a copy of your personal information
    • Opt out of marketing communications or certain targeted advertising

Requests may be submitted to privacyofficer@chairsource.ca. We may verify your identity before responding.

We will not discriminate against you for exercising your privacy rights.

10. Children’s Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

11. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and reflected in the "Last updated" date above.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Privacy Officer
1266491 Ontario Ltd. o/a Chair Source
8305 Jane Street
Concord, Ontario, Canada L4K 5Y3
Email: privacyoffice@chairsource.ca